Frequently asked questions

How do I report a faulty product?

To report a faulty product please get in touch with our customer care team via email with your order number description of fault and an image displaying the fault.

Where does Candle Bling ship to?

We currently ship too Austria, Belgium, Czech Republic, Denmark, France, Germany, Gibraltar, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain. If the country you are looking to ship too is not available, you can contact us and request information without obligation.

My order has arrived damaged what should I do?

We are very sorry if your order has arrived damaged. If your package is visibly damaged on delivery please tell the person delivering your package that you wish to sign as receiving damaged goods or refuse delivery. Then please contact us within 48 hours.

How long does it take to prepare & ship an order?

We will prepare your order and send within 24 hours of the orders being placed on normal working days. Standard shipping typically takes anywhere from 3 - 10 days.

Can I change my address after my order has been placed?

Reach out to our customer care team immediately we will make every effort to change the address if it isn't to late.

How do I return my order?

Candle Bling want you to be happy with your purchase. If you wish to return a product please contact our customer care team to obtain return authorisation and further information. More information can be found here.